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HIGHLIGHTS
References in circular economy:
Volume of recycled material in the production process
>90%
Recycled content rate of our products
>70%
Reuse of waste generated
Acerinox Direct is an innovative platform that fosters customer autonomy, offering complete transparency by centralizing all account information in a single, accessible, and efficient location.
Maximum Independence and efficient management
The new tool has been designed to offer unprecedented autonomy and transparency. Customers using Acerinox Direct will have immediate access to:
- Order status: Real-time tracking of their order status.
- Instant documentation: Direct download of invoices, delivery notes, and certificates.
- Efficient interactions: An optimized channel for monitoring claims and account information.
Key benefits: Autonomy and transparency
The design of Acerinox Direct has focused on redefining customer interaction, providing clear advantages:
- 24/7 autonomy: The portal is accessible from any device and at any time, adapting to customer needs.
- Total transparency: Real-time visibility of the most relevant information builds trust and strengthens the commercial relationship.
- Simplified interactions: The platform reduces reliance on emails and calls, resulting in a more fluid, fast, and satisfactory user experience.
The next step: The E-Shop
This launch is just the beginning. As part of this ambitious project, Acerinox confirms that it has already begun developing its future E-Shop. This new platform will complement “Acerinox Direct” and will be the next important milestone for digitally transforming the company’s purchasing experience.